GET TO KNOW US
What sets your business apart from the competition?
Cory's Ace Hardware stands out due to its deep-rooted commitment to personalized service, quality products, and community involvement. We are more than just a hardware store; we are a part of the Cape Girardeau community. Our team takes the time to understand the needs of our customers and offers tailored solutions, ensuring every visitor feels valued and supported. We combine the convenience and variety of a large retailer with the warmth and personalized service of a local store, making us a trusted choice for our customers.
Does your business offer any unique products or services that distinguish you from your competitors? If so, what are they and why do they matter to your customers?
Yes, Cory's Ace Hardware provides a variety of unique services such as custom paint mixing, key cutting, and small engine repair, which are not widely offered by competitors. We also carry an extensive range of quality brands and hard-to-find items that cater to both DIY enthusiasts and professionals. These services and products are essential because they save our customers time and provide the convenience of getting specialized items and expert advice all in one place.
Is there a specific product, service, or feature you most often get compliments on from your customers?
We often receive compliments on our exceptional customer service and knowledgeable staff. Many customers appreciate that our team goes the extra mile to provide guidance on projects and recommend the best products for their needs. Our staff’s expertise and willingness to help make a significant difference in the shopping experience, setting us apart from larger, impersonal retailers.
What aspects of your business tend to surprise or impress new customers when they first discover them?
New customers are often pleasantly surprised by our extensive product selection, from basic hardware to specialty tools and seasonal items. They also appreciate the welcoming atmosphere and the personalized attention they receive from our staff. The ability to find everything they need for home improvement projects, alongside a team that is genuinely interested in helping them, is an experience that keeps them coming back.
Have you recently introduced any new products or services, or do you have any upcoming launches that you’re excited about?
We are always looking to expand our range of products and services based on customer feedback and market trends. Recently, we’ve introduced a broader range of eco-friendly products and expanded our garden center with more local plant varieties and gardening supplies. We are excited to continue growing our offerings to meet the evolving needs of our customers.
“Great Customer Service” is often mentioned as a business attribute. Specifically, how do you and your team go above and beyond to provide exceptional service that delights your customers daily?
At Cory's Ace Hardware, we believe that great customer service goes beyond a friendly greeting. Our team is trained to listen to customers’ needs and provide expert advice, whether they are seasoned professionals or first-time DIYers. We take pride in our “helpful place” philosophy, ensuring that every customer leaves with the right products and knowledge to complete their projects successfully. Whether it's carrying out heavy items, providing quick in-store repairs, or special ordering hard-to-find items, we go the extra mile to make every visit memorable.
What significant people of the past or historical moments in your business's growth or beginnings have played a crucial role in shaping your company culture?
Cory’s Ace Hardware has been shaped by a legacy of local entrepreneurship and community commitment. The original founders instilled a strong value of customer service and community involvement, which continues to be a core aspect of our culture today. The dedicated team members who have been with us for years are also an integral part of this legacy, helping to create a welcoming environment and a store that feels like home to many.
How does your business contribute to the good of our local community? Do you think this has played a role in being named the People’s Choice?
Our business actively participates in local events, sponsors youth sports teams, and collaborates with community organizations to support various causes. We believe in giving back to the community that supports us, and we’re proud to be involved in making Cape Girardeau a better place. This commitment to community engagement is one of the reasons our customers trust and choose us, and it has undoubtedly contributed to being named the People’s Choice.
Cory's Ace Hardware stands out due to its deep-rooted commitment to personalized service, quality products, and community involvement. We are more than just a hardware store; we are a part of the Cape Girardeau community. Our team takes the time to understand the needs of our customers and offers tailored solutions, ensuring every visitor feels valued and supported. We combine the convenience and variety of a large retailer with the warmth and personalized service of a local store, making us a trusted choice for our customers.
Does your business offer any unique products or services that distinguish you from your competitors? If so, what are they and why do they matter to your customers?
Yes, Cory's Ace Hardware provides a variety of unique services such as custom paint mixing, key cutting, and small engine repair, which are not widely offered by competitors. We also carry an extensive range of quality brands and hard-to-find items that cater to both DIY enthusiasts and professionals. These services and products are essential because they save our customers time and provide the convenience of getting specialized items and expert advice all in one place.
Is there a specific product, service, or feature you most often get compliments on from your customers?
We often receive compliments on our exceptional customer service and knowledgeable staff. Many customers appreciate that our team goes the extra mile to provide guidance on projects and recommend the best products for their needs. Our staff’s expertise and willingness to help make a significant difference in the shopping experience, setting us apart from larger, impersonal retailers.
What aspects of your business tend to surprise or impress new customers when they first discover them?
New customers are often pleasantly surprised by our extensive product selection, from basic hardware to specialty tools and seasonal items. They also appreciate the welcoming atmosphere and the personalized attention they receive from our staff. The ability to find everything they need for home improvement projects, alongside a team that is genuinely interested in helping them, is an experience that keeps them coming back.
Have you recently introduced any new products or services, or do you have any upcoming launches that you’re excited about?
We are always looking to expand our range of products and services based on customer feedback and market trends. Recently, we’ve introduced a broader range of eco-friendly products and expanded our garden center with more local plant varieties and gardening supplies. We are excited to continue growing our offerings to meet the evolving needs of our customers.
“Great Customer Service” is often mentioned as a business attribute. Specifically, how do you and your team go above and beyond to provide exceptional service that delights your customers daily?
At Cory's Ace Hardware, we believe that great customer service goes beyond a friendly greeting. Our team is trained to listen to customers’ needs and provide expert advice, whether they are seasoned professionals or first-time DIYers. We take pride in our “helpful place” philosophy, ensuring that every customer leaves with the right products and knowledge to complete their projects successfully. Whether it's carrying out heavy items, providing quick in-store repairs, or special ordering hard-to-find items, we go the extra mile to make every visit memorable.
What significant people of the past or historical moments in your business's growth or beginnings have played a crucial role in shaping your company culture?
Cory’s Ace Hardware has been shaped by a legacy of local entrepreneurship and community commitment. The original founders instilled a strong value of customer service and community involvement, which continues to be a core aspect of our culture today. The dedicated team members who have been with us for years are also an integral part of this legacy, helping to create a welcoming environment and a store that feels like home to many.
How does your business contribute to the good of our local community? Do you think this has played a role in being named the People’s Choice?
Our business actively participates in local events, sponsors youth sports teams, and collaborates with community organizations to support various causes. We believe in giving back to the community that supports us, and we’re proud to be involved in making Cape Girardeau a better place. This commitment to community engagement is one of the reasons our customers trust and choose us, and it has undoubtedly contributed to being named the People’s Choice.